Customer Relationship Management System

Run Your Business Smarter, Not Harder

Twinlix CRM brings bookings, customers, your team and services into one flexible system. Whether you run a beauty salon, restaurant or online store — it adapts to your business, not the other way around.

All-in-One Overview

Summary statistics, new requests and today's schedule — on a single screen.

Bookings in 30 Seconds

Add an appointment or adjust availability with just a few clicks.

Fits Your Business

Salon, clinic, restaurant or store — fully configurable to your needs.

Team Made Easy

Roles, availability and performance stats for every specialist on your team.

01Customers

All Your Customers, in One Place

A customer database with rich search, filters and sorting. Understand who's coming, where from, what they use and how much they spend — no spreadsheet exports required.

  • Customer status: New, Returning or VIP
  • Filter by services they've used
  • Filter by specialists who served them
  • Sort by name, signup date, last visit or lifetime spend
  • Filter by acquisition channel: WhatsApp, Instagram, Facebook, Direct, Voice, Webchat
Your complete customer database. Each row shows the customer with a tag (New / Returning / VIP), visit count and lifetime spend.
02Appointments

All Your Bookings in One Search

Fast, convenient search with filters across every booking. No more scattered journals or lost sticky notes.

  • Filter by service type
  • Filter by the specialist providing the service
  • View as a list or a handy calendar
  • Pending-requests badge right in the navigation
All bookings in a list. Search for any appointment, see its status and quickly open the card for editing.
03CRM Dashboard

Your Whole Business on One Screen

Get an at-a-glance view of summary statistics across your entire business. See key indicators for the day, week or month — and everything that needs your attention right now.

Key metrics for the period. Four KPI cards with trend dynamics: bookings, new requests, chats and customers. Switch between day, week and month.
  • New bookings in the selected period
  • Booking requests awaiting confirmation
  • New chats initiated by potential customers
  • Growth in new customers in your database
  • Quick actions: Add booking and Manage availability
  • Summary tables: Appointment requests & Scheduled appointments
04Team

Your Team at a Glance

All your specialists live here. Add staff, assign roles and services, manage availability and track how well each team member performs.

Your whole team on one screen. Status (active / away / off), roles and a brief summary for each specialist.
  • Add staff and assign roles
  • Map them to the services they provide
  • Performance and results statistics
  • History of customers each specialist has served
  • Individual work availability — schedules and exceptions
05Services

A Service Catalog That Builds Itself

Create and edit your services, group them into categories, assign specialists and icons. One clean catalog — the foundation for a smooth booking and chatbot flow.

  • Duration, price and description for each service
  • Icon and colour — or your own photo
  • Mapping to masters who perform each service
  • Catalog category management
All your services in one catalog, grouped by category.
06Settings

Settings That Fit Your Business

A highly flexible system, configurable individually for every client. Beauty salon, restaurant or online store — Twinlix adapts to you, not the other way around.

  • Choose your business type: Services, Restaurant or Store
  • General availability for your business — working hours and days off
  • Chatbot booking policy: off / request / auto
  • Fine-tuned notifications with autosave
  • Rules for specific days: exceptions and special hours
Tell the system whether you run a salon, clinic, restaurant or store — and the interface adapts to fit.

Ready to Simplify How You Manage Your Business?

Plug in Twinlix CRM and stop juggling spreadsheets, messengers and notebooks. Everything you own — customers, bookings, team and services — in one system.

AI-based CRM Systems